Sales handover processes are required when responsibility passes from Sales to Engineering or Production. The meetings are used to clarify any uncertainties in the information being handed over and customer requirements. Meetings attended by representatives from each department. Often the information supplied by sales is incomplete and requires engineering effort to complete the design before passing to production for manufacture. By working differently, product information can be passed from sales to production with the need for additional engineering.
Problems:
The need to process information several times adds cost and risk to the product. There is a further cost incurred preparing information for transfer, reviewing this information and then reprocessing the information. Very often downstream departments are reluctant to accept responsibility for the information they did not prepare themselves. Each process and transfer there is the additional risk of errors occurring. Checking processes add further cost and time delays.
Solution:
A configurable standard product library prepared by engineering ensures that when information is selected, it is of proven quality and requires little further review. In many cases, the information can pass directly from Sales to Production without requiring engineering intervention. Standard products reduce cost, risk and production delays.
Advantages from different perspectives
Shorter delivery times and remove engineering and checking delays
Fewer bottlenecks requiring management attention
Increased customer satisfaction as customers receives products faster with fewer errors.
Better more reliable information
Reduce cost of preparing proposals
Eliminate engineering cost
Shorter delivery times and remove engineering and checking delays
Less risk, fewer processes and transfers of information
Fewer bottlenecks requiring management attention
Increased customer satisfaction as customers receives products faster with fewer errors.
Improved productivity as more work is possible
Increased profitability with the reduction of cost and risk, while improving productivity
More reliable cost information
Eliminate engineering cost
Better cash-flow as delivery times shorter
Less risk, fewer processes and transfers of information
Fewer bottlenecks requiring management attention
Improved productivity as more work is possible
Increased profitability with the reduction of cost and risk while improving productivity
Less risk, fewer processes and transfers of information
Fewer bottlenecks requiring management attention
Increased customer satisfaction as customers receives products faster with fewer errors.
Product design planned and managed without production deadlines
Shorter delivery times and remove engineering and checking delays
Improved productivity as more work is possible
Less risk, fewer processes and transfers of information
Fewer bottlenecks requiring management attention
Further help and assistance
Gatehouse Design are specialists in product standardisation, product configuration and design automation. We can help companies develop highly effective product strategies, maximising profitability, productivity and customer satisfaction. We can help you reduce sales handover issues and improve the efficiency of your business. Please contact us to discuss any product design related issues that you may have.
Peter Slee-Smith founded Gatehouse Design in 2012, a Chartered Mechanical Engineer with more than 30 years experience in industrial design. Peter qualified with a Masters Degree and has held senior positions in many leading engineering and product manufacturing companies. He is passionate about product design efficiency and has written many articles on the subject. Based in Littleport just outside Ely in Cambridgeshire, Gatehouse Design specialises in product standardisation, configuration and design automation.
